Bad Business

Is what I don't understand about dodgy dealers, is that in a place like Lincoln, which is fairly small, word gets around. So when they sell me a car with a faulty alternator and the exhaust begins to fall off, I tell people. As you do. I tell my neighbors, friends, work colleagues and before you can spell crap4more, half of Lincoln knows.

It doesn't make sense. Surely the basis of a good business is to keep your customers happy.

You might get away with this in somewhere like London, but not in Lincoln. It's too small, too local. Word get's around.